Network Management Disclosure

Residence Fiber, LLC. (“Residence Fiber”) respects that you have a choice when it comes to your Internet service provider. Residence Fiber provides its customers, and potential customers, with information about its residential Internet services so they can make informed decisions about which services best meet their needs. The Federal Communications Commission ("FCC") requires that all broadband Internet access service providers, including Residence Fiber, disclose the following information about its Internet services and network management practices.

Network Management Practices

Blocking

Residence Fiber does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices.

Throttling

Except as described below in the section titled “Application Specific Behavior,” Residence Fiber does not degrade or impair access to lawful Internet traffic based on content, application, service, user, or use of a non-harmful device.

Affiliated Prioritization

Residence Fiber does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.

Paid Prioritization

Congestion Management

Residence Fiber wants to deliver the best possible broadband Internet access service to all its customers. To do so, Residence Fiber uses reasonable network management practices to mitigate the effects of network congestion and improve security that are consistent with industry standards. Residence Fiber monitors its network and uses various technical tools and techniques to manage its network and ensure that all customers comply with the Acceptable Use Policy and the Terms and Conditions of Service for Residential Internet Access Services (“Terms of Service”). Because network traffic patterns, Internet technologies, and threats to the network change regularly, Residence Fiber may frequently change the methods it uses to monitor and manage its network. Any material changes to Residence Fiber’s network management practices will be posted here. Residence Fiber uses bandwidth and Internet traffic flow management tools to detect and prevent distribution to customers of harmful traffic and content like spam, malicious Internet traffic such as denial of service attacks, malware, phishing scams, viruses, or other harmful code or content. Additionally, Residence Fiber uses these tools to manage high volume data upload server activity such as from BitTorrent or peer-to-peer file sharing servers.

Application-Specific Behavior

Residence Fiber slows upload speeds on BitTorrent and other peer-to-peer file sharing applications that behave as a file server, which use is prohibited under Residence Fiber’s Terms of Service and Acceptable Use Policy for standard residential Internet services. Otherwise, Residence Fiber provides its customers with full access to lawful content, services, and applications accessible through use of the Internet. Residence Fiber does not block or slow speeds for specific Internet protocols or protocol ports (except to prevent security threats or malicious activity), in ways not prescribed by protocol standards, and does not otherwise speed up or slow down certain applications or classes of applications.

Device Attachment Rules

Residence Fiber supplies approved Internet routers to its customers for a fee. Residence Fiber also permits customers to use their own devices to access the Internet service through Residence Fiber’s network, such as a modem or WiFi router, in accordance with the Terms of Service and Acceptable Use Policy, but does not provide technical support for customer-supplied devices. Residence Fiber does not permit the connection of devices used as a server or to participate in illegal or harmful activity in violation of the residential Terms of Service or Acceptable Use Policy. Although Residence Fiber reserves the right to require device certification in the future, Residence Fiber does not currently require any specific certifications for Internet modems supplied by customers.

Security

As part of its regular network management practices, Residence Fiber uses several technologies and methods to protect the security of its network and customers. Residence Fiber virtually and/or physically separates each port on its network and may monitor for viruses, malware, and other harmful code or content that are known today or may become harmful. The current monitoring and threat management protocols do not close or block specific ports, but instead remove harmful traffic from the network.

Performance Characteristics

Service Description

Residence Fiber provides a summary of its service delivery and tier offerings here. Residence Fiber strives to provide Internet access services at the highest possible speeds. Recent testing demonstrates that Residence Fiber’s Internet access service consistently delivers at or above the “provisioned” speed for the particular service tier. Residence Fiber also provides a speed test, which can be found in its user portal, so you can test your connection for yourself.

Other Services on Our Network

Residence Fiber currently provides only Internet access services to its customers over its network.

Commercial Terms

Price and Other Fees

For information about pricing and fees for Residence Fiber’s various residential Internet tiers of service, please visit the home page. Additional fees, such as for equipment rental, installation, and IP address provision, may apply. Residence Fiber does not currently impose data usage limits or fees for its residential services, but reserves the right to do so.

Privacy Policy

Residence Fiber’s privacy policy may be found here.

Redress Options

If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about Residence Fiber’s Internet service, please contact Residence Fiber by email at info@residencefiber.com or by phone at +1 646 751 8850. Residence Fiber uses a ticketing process and will promptly address all issues raised.